Privacy Policy

1. Who We Are

Dial n Shine provides professional cleaning services for homes, offices and rental properties. In this policy, “we”, “us” and “our” refer to Dial n Shine.

We are responsible for handling your personal information in accordance with applicable data protection law.

Email: info@dialnshine.co.uk
Telephone: +44 7498 314647
Address: 19 Chatsworth Court, Stevenage, England SG2 8DY, United Kingdom

2. Information We Collect

We may collect personal information when you visit our website, request a quote, contact us or book a cleaning service.

Information you provide

• Your name and contact details, including your telephone number and email address.
• Your property address and relevant access instructions.
• Your preferred cleaning service, appointment date and requirements.
• Information you provide in quote forms, emails, feedback or complaints.
• Information needed to manage bookings and payments.

Quote forms and bookings

When you submit a quote form or booking request, we use the information you provide to respond to your enquiry, prepare quotes, arrange appointments and deliver the requested service.

Telephone and WhatsApp

If you contact us by telephone or WhatsApp, we may process your telephone number, messages and details about your cleaning requirements. We retain relevant information when necessary to manage enquiries, bookings, customer service or disputes. WhatsApp is a third-party service and processes information under its own terms and privacy policy.

Technical information

Depending on our website configuration and your consent choices, we may collect technical information such as your IP address, browser type, device information, pages visited and interactions with our website.

3. Cookies and Analytics

Our website may use cookies and similar technologies to operate correctly, remember your preferences, understand website usage and measure marketing performance.

• Essential cookies: Support necessary website functions, security and the storage of your cookie preferences.
• Analytics cookies: Help us understand how visitors use our website and how it performs.
• Marketing cookies: May measure advertising activity or support relevant marketing.

Non-essential analytics and marketing cookies or similar technologies will only be activated after you have given the required consent. You can change or withdraw your choices through our website’s Cookie Settings.

For further information, please read our Cookie Policy.

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and provide cleaning quotes.
• Confirm and manage cleaning bookings.
• Arrange access to your property and communicate about appointments.
• Process payments and maintain appropriate business records.
• Handle customer feedback, complaints and disputes.
• Maintain website security and prevent fraud or misuse.
• Improve our website and services where legally permitted.
• Meet applicable legal, tax and accounting obligations.
• Send marketing communications where permitted by law and, where required, with your consent.

5. Our Lawful Bases for Processing

We process personal information only where an appropriate lawful basis applies. Depending on the circumstances, this may include:

• Contract: To take steps towards providing a service you request or to fulfil an agreed booking.
• Legitimate interests: To manage enquiries, maintain business records, protect our business and improve our services, where your rights do not override those interests.
• Legal obligation: To comply with applicable legal, tax and accounting requirements.
• Consent: For non-essential cookies and other processing where consent is required.

Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect processing carried out lawfully before your consent was withdrawn.

6. Who We Share Your Information With

We do not sell your personal information. Where necessary, we may share relevant information with trusted service providers, including:

• Website hosting and maintenance providers.
• Booking, communication and customer-management services.
• Payment processors and accounting providers.
• Analytics and advertising providers, subject to applicable consent requirements.
• Professional advisers, insurers, regulators or authorities where appropriate or legally required.

We take reasonable steps to protect information shared with service providers. If information is transferred outside the United Kingdom, we will use an appropriate lawful transfer mechanism where required.

7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including relevant legal, accounting, security and dispute-resolution requirements.

• Enquiries and quotes: Retained for the period needed to respond to and manage your enquiry under our retention schedule.
• Customer and booking records: Retained for the customer relationship and any additional period required for legal, tax, accounting or dispute purposes.
• Telephone and WhatsApp messages: Retained where necessary to manage an enquiry, booking, complaint or related record.
• Cookie and analytics data: Retained according to the relevant technology provider’s settings and our configured retention periods.

We will securely delete or anonymise information when it is no longer needed, unless we have a lawful reason to retain it.

8. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your personal information.
• Ask us to restrict certain processing.
• Object to certain processing, including direct marketing.
• Request a portable copy of certain information.
• Withdraw consent where processing is based on consent.
• Complain to the Information Commissioner’s Office (ICO).

To exercise your rights, email info@dialnshine.co.uk with the subject line Data Protection Request. We may need to verify your identity before responding and will respond within the period required by law.

You can find information about your rights and how to complain at the Information Commissioner’s Office website.

9. Keeping Your Information Secure

We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Children’s Information

Our website and services are intended for adults arranging cleaning services. We do not knowingly collect children’s personal information unless it is necessary and lawfully provided in connection with a service.

11. Links to Other Websites

Our website may link to third-party services, including WhatsApp and social media platforms. We are not responsible for the privacy practices of those services. Please review their privacy policies before sharing information with them.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our services, technology or legal obligations. The latest version will be published on this page with the updated date shown at the top.

13. Contact Us